Important: By accessing or using FindPetGroomers.co.uk, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website.
1. Definitions
- "We", "Us", "Our": FindPetGroomers.co.uk and its operators
- "You", "Your": The user of our website and services
- "Pet Owners": Users searching for grooming services
- "Groomers": Pet grooming businesses listed on our directory
- "Services": The directory, search, and listing services we provide
- "Premium Listing": Paid promoted placement for grooming businesses
2. Acceptance of Terms
By accessing FindPetGroomers.co.uk, you confirm that:
- You are at least 18 years old or have parental/guardian consent
- You have the legal capacity to enter into this agreement
- You agree to comply with all applicable laws and regulations
- All information you provide is accurate and truthful
3. Description of Services
3.1 For Pet Owners
We provide a directory service to help you find and compare pet grooming businesses in your area. Our services include:
- Searchable database of groomers
- Filter and comparison tools
- Contact information for groomers
- Reviews and ratings (where available)
3.2 For Groomers
We offer listing services to promote your grooming business:
- Free basic listing in our directory
- Pro and Premium subscription listings (paid)
- Business profile pages
- Customer inquiry facilitation
3.3 Textback
Textback diverts calls you choose to forward to a telephone number we allocate to you, plays a recorded message, and sends the caller an SMS containing a link to your booking page.
- You are responsible for enabling and disabling call forwarding on your own handset and with your own mobile network. Your network may charge you for forwarded calls; those charges are between you and your network.
- You are responsible for the content of any message template you customise. Templates must not be misleading, must identify your business, and must not be used for marketing. Textback is a response to an inbound call, not a marketing channel.
- The number we allocate to you is licensed to you for the duration of your subscription and is not portable. If your subscription ends we may release the number for reuse after a reasonable period. Do not print it on signage or vehicles.
- We rely on third-party telecoms networks and cannot guarantee that every forwarded call is answered or that every SMS is delivered. Textback is provided on a reasonable endeavours basis.
- You must not use Textback for automated, bulk or unsolicited messaging, or in any way that breaches the Privacy and Electronic Communications Regulations 2003.
4. User Responsibilities
4.1 Pet Owners
When using our directory, you agree to:
- Use the service for lawful purposes only
- Verify groomer credentials independently before booking
- Communicate respectfully with groomers
- Not misuse contact information provided
- Report any suspicious or fraudulent listings
4.2 Groomers
When listing your business, you agree to:
- Provide accurate and current business information
- Hold all necessary licenses and insurance for your services
- Honor the prices and services advertised on your listing
- Respond professionally to inquiries
- Update your listing if information changes
- Comply with all applicable pet care regulations
- Not post misleading, false, or fraudulent information
5. Listing Policies
5.1 Free Listings
- We reserve the right to approve or reject any listing
- Free listings may be removed for inactivity after 12 months
- We may remove listings that violate our policies
5.2 Premium Listings
- Premium listings require monthly subscription payment
- Payments are processed through Stripe
- Promoted placement is subject to availability
- Subscriptions renew automatically unless cancelled
- Refunds are subject to our Refund Policy (Section 9)
6. Groomer Verification
6.1 What Verification Means
Pro and Premium groomers are required to verify their professional credentials before displaying trust badges. Verification confirms that:
- The groomer has provided evidence of valid public liability insurance
- The groomer has provided evidence of professional grooming qualifications
- The documents provided appear genuine and current at the time of verification
6.2 What Verification Does NOT Mean
Verification is a point-in-time check. It does not guarantee:
- The ongoing quality of grooming services provided
- That insurance or qualifications remain valid after verification
- The suitability of a groomer for your specific pet
- That the groomer will meet your expectations
Pet owners should always conduct their own due diligence when selecting a groomer. We recommend asking to see current insurance certificates directly and checking reviews from other customers.
6.3 Groomer Responsibilities
If you are a verified groomer, you agree to:
- Provide accurate and truthful information during verification
- Only submit genuine documents that belong to you or your business
- Maintain valid insurance coverage for the duration of your listing
- Notify us promptly if your insurance lapses or is cancelled
- Resubmit verification when your insurance renews
- Not misrepresent your qualifications or credentials
6.4 Consequences of Misrepresentation
If we discover that verification documents were falsified, expired at time of submission, or do not belong to you:
- Your listing will be immediately removed
- Your account may be permanently suspended
- We may report suspected fraud to relevant authorities
- No refunds will be provided for paid subscriptions
6.5 Verification Expiry
Insurance verification expires when your insurance policy expires. You will need to resubmit verification with your renewed insurance to maintain your verified status. We may send reminder emails as your verification approaches expiry, but it is your responsibility to ensure your verification remains current.
6.6 Our Verification Rights
We reserve the right to:
- Approve or reject verification submissions at our sole discretion
- Request additional documentation if needed
- Remove verified status if we have concerns about credential validity
- Change verification requirements with reasonable notice
- Use third-party services to assist with verification processing
6.7 Limitation of Liability for Verification
We verify credentials in good faith but cannot guarantee the accuracy or ongoing validity of any groomer's insurance or qualifications. To the maximum extent permitted by law, we accept no liability for:
- Services provided by verified groomers
- Lapses in groomer insurance coverage after verification
- Any loss or damage arising from reliance on verification badges
- Disputes between pet owners and groomers regarding credentials
6.8 How We Handle Your Certificates
Certificates you upload are reviewed by a person and deleted as soon as we make a verification decision, whether we verify or reject them. We keep only your verification status, the date it was verified and the insurance details described in our Privacy Policy. Because we do not keep copies, you will need to upload a new certificate whenever you re-verify, for example when your insurance renews.
7. Prohibited Activities
You must not:
- Use our service for any illegal purpose
- Post false, misleading, or fraudulent information
- Impersonate another person or business
- Scrape, harvest, or collect data from our website
- Attempt to gain unauthorized access to our systems
- Transmit viruses, malware, or harmful code
- Harass, abuse, or harm other users
- Spam groomers or pet owners with unsolicited communications
- Interfere with the proper functioning of our website
- Violate intellectual property rights
8. Payment Terms
8.1 Pricing
- Prices are displayed in GBP (£)
- We reserve the right to change prices with 30 days' notice
VAT: Aarti Intelmann Ltd is not registered for VAT, so no VAT is charged on our services.
8.2 Payment Processing
- Payments are processed securely through Stripe
- We do not store your full payment card details
- You authorize recurring charges for subscription services
8.3 Billing
- Pro and Premium subscriptions are billed monthly or annually in advance
- Your subscription automatically renews each billing cycle
- Failed payments may result in listing suspension
9. Cancellations and Refunds
9.1 Cancellation
- You may cancel your premium listing at any time
- Cancel through your Stripe billing portal or by contacting us
- Cancellations take effect at the end of the current billing period
- Your listing remains active until the paid period expires
9.2 Refund Policy
- Subscription fees are generally non-refundable
- Payments already made are not refunded, including where you cancel part-way through a period you have paid for
- Refunds may be issued at our discretion for technical issues
- Pro-rated refunds are not provided for partial months
- Refund requests must be made within 7 days of charge
9.3 Introductory Offers
From time to time we offer an introductory price, such as three months for the price of two, paid in full at the point of purchase.
- The payment covers the whole introductory period from the date of purchase. It is not a free trial
- Payments already made are not refunded if you stop using the service during the introductory period
- When the introductory period ends, your subscription continues automatically at the standard monthly price for your plan, charged to the card you paid with
- The first standard monthly payment is taken three calendar months after the date of purchase, and on that date each month after that
- You may cancel at any time to stop future payments. If you cancel during the introductory period, no further payment is taken and your account stays active until the introductory period ends
- One introductory offer per business
10. Disclaimers and Limitations
10.1 No Endorsement
Listing on FindPetGroomers.co.uk does not constitute our endorsement, recommendation, or guarantee of any groomer's services, qualifications, or quality.
10.2 Independent Contractors
Groomers listed on our directory are independent businesses. We are not:
- Employers or agents of listed groomers
- Responsible for their actions or services
- Party to any agreements between you and groomers
- Liable for services provided by groomers
10.3 Accuracy of Information
While we strive for accuracy, we do not guarantee that:
- All listings are current and accurate
- Groomers hold proper licenses or insurance
- Reviews and ratings are authentic
- Our website is error-free or uninterrupted
10.4 Service Availability
We reserve the right to:
- Modify or discontinue services at any time
- Limit access to certain features
- Suspend or terminate accounts for policy violations
- Remove listings without notice for cause
11. Limitation of Liability
To the maximum extent permitted by law:
- We provide our services "as is" without warranties of any kind
- We are not liable for any direct, indirect, incidental, or consequential damages
- Our total liability shall not exceed the amount you paid us in the past 12 months
- We are not responsible for disputes between pet owners and groomers
- We are not liable for harm to pets or property caused by listed groomers
Important: Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence or for fraud.
12. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including legal fees) arising from:
- Your use of our services
- Your violation of these Terms
- Your violation of any rights of third parties
- Information you submit to our website
13. Intellectual Property
13.1 Our Content
All content on FindPetGroomers.co.uk (text, graphics, logos, design) is our property or our licensors' property and is protected by copyright and trademark laws.
13.2 Your Content
By submitting content (business information, photos, reviews), you grant us a non-exclusive, worldwide, royalty-free licence to use, display, and distribute that content on our platform.
13.3 Restrictions
- You may not reproduce, distribute, or create derivative works from our content
- You may not use our name, logo, or trademarks without permission
- You retain ownership of content you submit
14. Privacy and Data Protection
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in accordance with UK GDPR.
14.1 How long we keep booking data
Your booking and customer records are retained while your account is active. If your account closes, these records are kept for six years, to meet UK business record-keeping requirements, and then permanently deleted. See our Privacy Policy for full detail.
15. Third-Party Links
Our website may contain links to third-party websites (groomer websites, social media). We are not responsible for:
- Content on third-party websites
- Privacy practices of external sites
- Products or services offered by third parties
16. Dispute Resolution
16.1 Governing Law
These Terms are governed by the laws of England and Wales.
16.2 Disputes Between Users
Disputes between pet owners and groomers must be resolved directly between the parties. We are not obligated to mediate or resolve such disputes.
16.3 Disputes With Us
If you have a dispute with us, please contact us first to attempt resolution. If informal resolution fails, disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Changes to Terms
We may update these Terms of Service from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be notified via:
- Email to registered groomers
- Prominent notice on our website
Continued use of our services after changes constitutes acceptance of the revised Terms.
18. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force.
19. Waiver
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
20. Entire Agreement
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding use of our services.
22. Business Customers Only
Our paid services are supplied to businesses. By subscribing you confirm that you are acting in the course of a trade, business, craft or profession and not as a consumer.
Because this is a business-to-business contract, the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply, and there is no statutory 14-day cancellation right. Your cancellation and refund rights are set out in these Terms.
If you are not able to give this confirmation, do not subscribe. Contact us instead and we will tell you whether we can supply you.
By using FindPetGroomers.co.uk, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.