FindPetGroomers.co.uk ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
We collect information that you voluntarily provide to us, including:
When you visit our website, we automatically collect certain information about your device and browsing activity, including:
We use cookies and similar tracking technologies to improve your experience. See our Cookie Policy for detailed information.
We use the information we collect to:
We process your personal data under the following legal bases:
We do not sell your personal information. We may share your information with:
Information submitted by groomers for their business listings (business name, contact details, services, photos) is made publicly available on our directory. This is the nature of the service.
We may disclose your information if required by law or in response to valid legal requests.
We retain your information for as long as necessary to provide our services and comply with legal obligations:
When groomers subscribe to our Featured or Premium tiers, we verify their professional credentials to display trust badges on their profiles.
Our verification process works as follows:
After verification, we retain only:
We practice data minimisation in accordance with UK GDPR. Once we have verified your credentials are genuine, we do not need to keep copies of your certificates. This protects your privacy and reduces data breach risk.
We may use AI services to assist with extracting text from certificate images to speed up verification. These services process data temporarily and do not permanently store your documents. Your certificates are deleted from our systems immediately after verification.
You may:
As a UK data subject, you have the following rights:
To exercise these rights, contact us.
We implement appropriate technical and organizational measures to protect your personal data, including:
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Our website may contain links to third-party websites (such as groomer websites). We are not responsible for the privacy practices of these external sites. Please review their privacy policies.
Your data may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place, including:
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us.
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Telephone: 0303 123 1113