Terms of Service

Last Updated: 20 October 2025

1. Definitions

• "We", "Us", "Our": FindPetGroomers.co.uk and its operators
• "You", "Your": The user of our website and services
• "Pet Owners": Users searching for grooming services
• "Groomers": Pet grooming businesses listed on our directory
• "Services": The directory, search, and listing services we provide
• "Premium Listing": Paid featured placement for grooming businesses

2. Acceptance of Terms

By accessing FindPetGroomers.co.uk, you confirm that:

• You are at least 18 years old or have parental/guardian consent
• You have the legal capacity to enter into this agreement
• You agree to comply with all applicable laws and regulations
• All information you provide is accurate and truthful

3. Description of Services

3.1 For Pet Owners

We provide a directory service to help you find and compare pet grooming businesses in your area. Our services include:

• Searchable database of groomers
• Filter and comparison tools
• Contact information for groomers
• Reviews and ratings (where available)

3.2 For Groomers

We offer listing services to promote your grooming business:

• Free basic listing in our directory
• Premium featured listings (paid)
• Business profile pages
• Customer inquiry facilitation

4. User Responsibilities

4.1 Pet Owners

When using our directory, you agree to:

• Use the service for lawful purposes only
• Verify groomer credentials independently before booking
• Communicate respectfully with groomers
• Not misuse contact information provided
• Report any suspicious or fraudulent listings

4.2 Groomers

When listing your business, you agree to:

• Provide accurate and current business information
• Hold all necessary licenses and insurance for your services
• Honor the prices and services advertised on your listing
• Respond professionally to inquiries
• Update your listing if information changes
• Comply with all applicable pet care regulations
• Not post misleading, false, or fraudulent information

5. Listing Policies

5.1 Free Listings

• We reserve the right to approve or reject any listing
• Free listings may be removed for inactivity after 12 months
• We may remove listings that violate our policies

5.2 Premium Listings

• Premium listings require monthly subscription payment
• Payments are processed through Stripe
• Featured placement is subject to availability
• Subscriptions renew automatically unless cancelled
• Refunds are subject to our Refund Policy (Section 8)

6. Prohibited Activities

You must not:

• Use our service for any illegal purpose
• Post false, misleading, or fraudulent information
• Impersonate another person or business
• Scrape, harvest, or collect data from our website
• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or harmful code
• Harass, abuse, or harm other users
• Spam groomers or pet owners with unsolicited communications
• Interfere with the proper functioning of our website
• Violate intellectual property rights

7. Payment Terms

7.1 Pricing

• Prices are displayed in GBP (£)
• All prices include applicable VAT
• We reserve the right to change prices with 30 days' notice

7.2 Payment Processing

• Payments are processed securely through Stripe
• We do not store your full payment card details
• You authorize recurring charges for subscription services

7.3 Billing

• Premium listings are billed monthly in advance
• Your subscription automatically renews each billing cycle
• Failed payments may result in listing suspension

8. Cancellations and Refunds

8.1 Cancellation

• You may cancel your premium listing at any time
• Cancel through your Stripe billing portal or by contacting us
• Cancellations take effect at the end of the current billing period
• Your listing remains active until the paid period expires

8.2 Refund Policy

• Subscription fees are generally non-refundable
• Refunds may be issued at our discretion for technical issues
• Pro-rated refunds are not provided for partial months
• Refund requests must be made within 7 days of charge

9. Disclaimers and Limitations

9.1 No Endorsement

Listing on FindPetGroomers.co.uk does not constitute our endorsement, recommendation, or guarantee of any groomer's services, qualifications, or quality.

9.2 Independent Contractors

Groomers listed on our directory are independent businesses. We are not:

• Employers or agents of listed groomers
• Responsible for their actions or services
• Party to any agreements between you and groomers
• Liable for services provided by groomers

9.3 Accuracy of Information

While we strive for accuracy, we do not guarantee that:

• All listings are current and accurate
• Groomers hold proper licenses or insurance
• Reviews and ratings are authentic
• Our website is error-free or uninterrupted

9.4 Service Availability

We reserve the right to:

• Modify or discontinue services at any time
• Limit access to certain features
• Suspend or terminate accounts for policy violations
• Remove listings without notice for cause

10. Limitation of Liability

To the maximum extent permitted by law:

• We provide our services "as is" without warranties of any kind
• We are not liable for any direct, indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount you paid us in the past 12 months
• We are not responsible for disputes between pet owners and groomers
• We are not liable for harm to pets or property caused by listed groomers

Important: This limitation does not affect your statutory rights under UK consumer protection law.

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any rights of third parties
• Information you submit to our website

12. Intellectual Property

12.1 Our Content

All content on FindPetGroomers.co.uk (text, graphics, logos, design) is our property or our licensors' property and is protected by copyright and trademark laws.

12.2 Your Content

By submitting content (business information, photos, reviews), you grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute that content on our platform.

12.3 Restrictions

• You may not reproduce, distribute, or create derivative works from our content
• You may not use our name, logo, or trademarks without permission
• You retain ownership of content you submit

13. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in accordance with UK GDPR.

14. Third-Party Links

Our website may contain links to third-party websites (groomer websites, social media). We are not responsible for:

• Content on third-party websites
• Privacy practices of external sites
• Products or services offered by third parties

15. Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of England and Wales.

15.2 Disputes Between Users

Disputes between pet owners and groomers must be resolved directly between the parties. We are not obligated to mediate or resolve such disputes.

15.3 Disputes With Us

If you have a dispute with us, please contact us first to attempt resolution. If informal resolution fails, disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be notified via:

• Email to registered groomers
• Prominent notice on our website

Continued use of our services after changes constitutes acceptance of the revised Terms.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force.

18. Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

19. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding use of our services.

20. Contact Information

For questions about these Terms of Service, please contact us:

Email: legal@findpetgroomers.co.uk
Website: findpetgroomers.co.uk

21. Consumer Rights (UK)

Nothing in these Terms affects your statutory rights as a consumer under UK law, including rights under the Consumer Rights Act 2015.