Privacy Policy

Last Updated: 20 October 2025

FindPetGroomers.co.uk ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Pet Owners: Search queries, contact preferences, and any information submitted through inquiry forms
• Groomers: Business name, contact details, service area, business description, photos, pricing information, and payment details for premium listings

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address and general location
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Device information (type, operating system)

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience. See our Cookie Policy for detailed information.

2. How We Use Your Information

We use the information we collect to:

• Operate and maintain our directory service
• Connect pet owners with groomers in their area
• Process payments for premium listings
• Send service-related communications
• Improve our website and services
• Analyze usage patterns and trends
• Prevent fraud and ensure security
• Comply with legal obligations

3. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Consent: When you voluntarily submit information through forms
• Contract: To provide services you've requested (premium listings, directory access)
• Legitimate Interests: To operate our business, improve our services, and ensure security
• Legal Obligation: To comply with UK laws and regulations

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

4.1 Service Providers

• Payment Processors: Stripe processes payments for premium listings
• Hosting Services: Netlify hosts our website
• Database Services: Airtable stores business listings

4.2 Business Listings

Information submitted by groomers for their business listings (business name, contact details, services, photos) is made publicly available on our directory. This is the nature of the service.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Active Listings: Retained while the listing is active
• Inactive Listings: Deleted 90 days after cancellation
• Payment Records: Retained for 7 years for tax and accounting purposes
• Website Analytics: Aggregated data retained indefinitely; individual data anonymized after 26 months

6. Your Rights Under UK GDPR

As a UK data subject, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@findpetgroomers.co.uk

7. Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• SSL/TLS encryption for data transmission
• Secure hosting infrastructure
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites (such as groomer websites). We are not responsible for the privacy practices of these external sites. Please review their privacy policies.

10. International Data Transfers

Your data may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses with service providers
• Adequacy decisions recognized by UK authorities

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: privacy@findpetgroomers.co.uk
Website: findpetgroomers.co.uk

13. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Telephone: 0303 123 1113